Area Manager (Victoria's Secret and Bath and Body Works)

รายละเอียดงาน

รูปแบบงาน : งานประจำ

จำนวนที่รับ : ไม่ระบุ

สถานที่ปฏิบัติงาน : กรุงเทพมหานคร(ทุกเขต)

เงินเดือน(บาท) : ตามตกลง

วันหยุด : ไม่ระบุ

เวลาทำงาน : ไม่ระบุ

เวลาทำงานอื่น : ไม่ระบุ

หน้าที่ความรับผิดชอบ

Summary
Provide leadership in retail operations for a fashion brand in the Fashion Group in the defined location. The Area Manager will consistently provide our customers with the highest level of service possible and direct the retail operations in achieving budgeted revenue goals and monitoring expenses.

Job Goals and Objectives
To manage sales performance, coordinate in-store brand building activities, supervise all store operations transversally, look after team building, retail staff motivation and loyalty within the brand in order to:
•Build the brand as a premium shopping destination and increase market share.
•Exceed sales budget for all stores
•Achieve maximum profitability
•Ensure retail staff individual growth and long-term commitment,
•Maintain excellence in customer service,
•Ensure compliance with all VG procedures.

Duties & Responsibilities
Brand Building
•Serve as the market expert, ensuring that the brand is consistently represented up to the brand principal and VG Standards.
•Implement brand communication needs in keeping with the integrity of the brand principal and the VG
•Partner with Operations Team from Head Office to ensure all Retail Operations compliances are adhered to. Share market best practices across divisions and countries.
•Provide assortment, product and pricing insights/feedback
•Partner with Visual Merchandisers and Training Dept and provide dotted line directions in visual merchandising and to roll out brand standards training programs and VG modules


Retail Sales & Service Management
•Ensure the highest level of customer service is being provided in all
brand stores while ensuring that mystery shopper scores are
consistently above 85%
•Work with Store Managers to achieve sales goals through dynamic team building, motivational schemes, and seamless communication.
•Execute the Sales teams and selling programs are executed to ensure that that key metrics e.g. conversions, UPT and ATV are achieved.
•Study and implement strategic planning of rostering, shift scheduling and zoning practices in order to maximize conversion at all times.
•Determine and ensure the right level of staffing (peak-hours analysis, conversion rates, staffing , part-timer use etc)
•Ensure essential VG Retail practices in accordance to VG Retail Operations Manual are in place (WOW service)
•Work with the Merchandising & Planning team to plan sales rolling forecast daily, weekly, monthly.
•Together with the Marketing Manager, work closely on promotion mechanics to drive traffic and support sales at key period.
•Ensure Customer Registration Cards are filled as per the targets

Staff Training & Development
•Partner with HR to interview, screen, hire, coach and inspire staff in accordance with the brand principal & VG Policies.
•Organize duties and responsibilities delegation to foster a sense of ownership among Store Managers and to increase efficiency of store operations.
•Support the Training Manager to Implement brand Training programs (e.g. WOW Sales Training, Product Knowledge, etc.); hold regular staff meetings and initiate on-the-job training; support store leadership Team to develop their managerial skills (people, metrics, operations).
•Ensure that all brand staff achieves the required training hour targets on E Learning platform.
•Elaborate ideas on incentive scheme, team building events, recognize best sellers and superb customer service, while serving as a role model.

Merchandise Management
•Liaise with the Brand Manager and merchandising & planning team to orientate replenishment needs
•Ensure stores present merchandise in a manner what will maximize sales and achieve optimum merchandise turn, and are reflective of the brand & VG Corporate VM direction.
•Work in partnership with store management, and through supervision of Visual Manager to implement monthly floor set.
•Stay current on product range and educate staff on competitors’ products offering

คุณสมบัติ

เพศ : ชาย , หญิง

อายุ(ปี) : 30 - 45

ระดับการศึกษา : ปริญญาตรี ขึ้นไป

ประสบการณ์(ปี) : 5 - 10 ปีขึ้นไป

อื่นๆ : ไม่ระบุ

คุณสมบัติเพิ่มเติม

Personal Development / Qualities
•To have and maintain at all times competent product knowledge thru regular training for staff.  
•Quality leadership skills to lead the staff to perform to their fullest potential.
•To possess effective communication skills and team spirit between retail staff and management. 
•Build and maintain good rapport with staff and customers.
•Staff to conduct themselves in a proper and professional manner  in compliance with the VG Policies and procedures.  
 
Functional Requirements 
•This position will work closely with the Merchandising Manager of the brand and the Operations Team of VG  and will take in charge of all store processes, procedures, store check lists, staff communication transmittal, comply with regional  store maintenance, uniforms, supplies
•Work is performed in a retail operations work environment where the working hours will be based on retail shift hours. 
•This position is highly collaborative involving strong inter-personal skills to conduct store opening thru multiple teams/offices in the region.
•This position requires a good degree of understanding and experience in Retail Sales Operations and Merchandising.
 
You are expected to apply your best efforts in discharging your responsibilities with care, honesty, skill and diligence.
The Company and or Management reserves the right to introduce, modify, amend or annul any of the set duties/responsibilities in your Job Description above at any time. Any such changes shall be notified to you by issuance of circulars, memorandums or other instructions by whatever name from time to time which form part of the terms and conditions of employment

สวัสดิการ

• ประกันสังคม
• ประกันสุขภาพ
• ประกันชีวิต
• สิทธิการเบิกค่าทันตกรรม
• ค่าทำงานล่วงเวลา
• เงินโบนัสตามผลงาน

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